Rook Sheu Pty Ltd trading as Rook Partners and RHC Retail Pty Ltd trading as Rook Partners Asset Management (“Rook Partners”, “we”, “our”, “us”) is committed to protecting the privacy of individuals and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other relevant laws such as the Spam Act 2003 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and how you can access and correct that information or raise any concerns.
1. Types of Information We Collect
We may collect personal information including:
Name, job title, and company
Email address, phone number, and mailing address
Real estate interests and preferences
IP address, browser type, and device information
Pages visited, time on site, and referral sources
Information provided via online forms, email, phone, or in person
We may also collect additional data if you use our services or attend events.
2. How We Collect Personal Information
We may collect information directly from you or from third parties including:
Website forms or enquiries
Email and phone communication
Business meetings and events
Public sources and databases
Social media platforms
Analytics and cookies
3. Use of Personal Information
We may use your personal information to:
Respond to enquiries or provide services
Send marketing communications (with your consent)
Manage leasing and asset management activities
Improve our website, services, and communications
Comply with legal obligations
You can opt out of marketing communications anytime by clicking the unsubscribe link or contacting us directly.
4. Use of Cookies and Analytics
Our website uses cookies and third-party analytics (e.g., Google Analytics) to enhance functionality and understand user behaviour. These tools may collect:
Device IP address (anonymised)
Browser and operating system
Geographic region (country-level)
Pages viewed and time spent
Referring websites
You can disable cookies via your browser settings.
5. Sharing Your Information
We may share your information with:
Third-party service providers who help us operate our business
Legal authorities if required by law
Affiliates and partners in connection with joint services or events
As part of a merger, acquisition, or asset sale
All third parties are bound to handle personal information in accordance with privacy laws.
6. Cross-Border Data Transfers
Your information may be stored or processed on secure servers located outside Australia, including via trusted cloud service providers. When we do so, we ensure appropriate safeguards are in place to protect your privacy.
7. Data Security
We implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the Internet is guaranteed to be completely secure. You use our site at your own risk.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify the information securely.
9. Your Privacy Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw consent for marketing at any time
To exercise these rights, please contact us using the details below. We may require proof of identity.
10. Complaints and Concerns
If you have a question or complaint about how we handle your personal information, please contact us. We will investigate and respond promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our operations. The latest version will always be available on our website. We encourage you to review it periodically.
12. Contact Us
For any enquiries about this policy, or to make a privacy-related request, please contact us:
Address: Level 25, 259 George Street, Sydney NSW, Australia
Cookie Consent
We use cookies to enhance your browsing experience, analyse site traffic and personalise content. By clicking "Accept All Cookies," you agree to the storing of cookies on your device to improve site navigation and analyse usage. You can manage your preferences through "Cookie Settings" at any time. For more information, please review our Privacy Policy.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
